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Customer Service
- Prices
- Payment
- Receiving Parcels
- Shortages & Damages
- Delivery Charges
- Electrical Items
- Internet Orders
- Ordering & Support
- Prices
- All trade prices quoted are excluding VAT, whilst every effort will be made to maintain our prices; we reserve the right to amend prices without notice. This price list supersedes any previous price list.
- Payment
- All Goods remain the property of The Edge Nail & Beauty Limited until full payment is made. Payment is due in full prior to despatch of goods, if a credit account has been agreed, payment is due 30 days from the date of invoice.
- Payment can be made by:
- • Credit cards ( we accept all major credit cards)
- • BACS payments ( please call for bank details )
- • Cheques ( made payable to “The Edge Nail & Beauty Limited” )
- Receiving Parcels
- Please check the following steps when receiving your parcel from our courier service
- • Always check the number of parcels you are signing for
- • Check your goods off against the delivery note
- • Should the parcel look damaged, please sign for it as damaged
- Delivery Charges
- Orders over £15.00 excluding VAT will be free of charge this applies to Salons, Wholesalers, for mainland UK.
- Orders over £250.00 or €350.00 will be free of charge this applies to Salons, Wholesalers in Northern & Southern Ireland only. If below this amount we will need to obtain a carriage quotation as it will vary from order to order, this also applies to any orders to The Channel Islands.
- A standard carriage charge of £6.50 applies to all orders below £100.00 excluding VAT this applies to mainland UK only.
- Export orders are Ex works.
- Electrical Items
- The Edge Nail & Beauty guarantees all products against mechanical and electrical manufacturing defects for 12 months from the date of purchase.
- During this guarantee period, The Edge Nail & Beauty will repair or replace (at The Edge Nail & Beauty’s discretion) the product or its defective parts subject to the terms and conditions.
- This guarantee does not cover:
- • Periodic maintenance, the repair or replacement of parts due to wear and tear
- • Consumables (components that are expected to require periodic replacement during the lifetime of a lamp such as batteries, starters, bulbs, ballasts, etc)
- • Damage or defects caused by use or treatment of the product inconsistent with normal use.
- Internet Orders
- When placing an order from The Edge Nail & Beauty website, we will send you an email confirming receipt of your order, where a credit card payment will be taken upon despatch of your order.
- Ordering & Support
- Products can be purchased in a variety of ways. By telephone, post, fax or email or by visiting our website. Orders are normally despatched within 24 hours of receiving an order, however this can vary subject to stock availability. Should an item be out of stock we will either inform you or place the item on a back order to dispatch when back in stock.
- By telephone: +44 (0) 1256 840840
- By fax: +44 (0) 1256 844069
- By post: The Edge Nail & Beauty Limited, Unit 6 Gastons Wood Industrial Estate, Chineham, Basingstoke, Hampshire, RG24 8TW
- Email: sales@edgenails.co.uk
- Website: www.edgenails.co.uk